A movie had gone missing on a customer's account. When I informed her that it was missing she swore she turned it in and that an employee must have stolen it. I told her I highly doubted one of us needed to add The Wiggles Sing-a-Long to their collection. – WALE

A customer called and asked if they could return their movies late because their car was in the shop for the next few days. I said no problem and as I wrote the note on their account, I noticed their address was only one block away from our store. They could have walked. The movies were 13 days late. – WALE

I informed a customer of a $5.00 late fee and they said they couldn't pay it today. They paid for their other movies with a hundred dollar bill. – WALE

A customer came in complaining about a movie they had rented. It was subtitled and he demanded we give him two free rentals for his inconvenience stating that if he wanted to read he would have bought a book. – WALE

I called a customer to tell them about a missing movie. Nobody answered. When they finally came in and complained that no one notified them sooner, we told them we called. They said we shouldn't use a company label for our phone number because when it came up on their caller ID they thought we were trying to sell them something. - WALE

A customer came in freaking about late fees. She told me that they couldn't be hers because she hasn't been in to rent. I told her she had and then she said we didn't check IDs. I told her on her account we always were forced to and she proceeded to tell me she had a twin sister who looked exactly like her. - WALE

A customer had old late fees from a few months back on their account. When I reminded them about it, they said no one ever told them. I told them that the late fees were indeed valid and they told me they would have paid them THEN, but could no longer now and needed me to take them off. – WALE

A customer brought back a movie with the words “Bad” and “Broken" written in permanent marker all over the case and disc ruining the data side. When I called the customer to ask what had happened, he told me had written on the disc so that OTHER customers would know that it didn’t work and that he shouldn’t be charged to replace it because he was just trying to be a hero. - WALE